Privacy Policy

Who we are

We are Two Wheels (Edinburgh) Ltd 36 Peffermill Road, Edinburgh EH16 5LL.
This document covers information we collect about you, whether via our websites, in our dealership based at the above address, or at any off-site event where our company is represented.

Our websites are:

www.twowheels.co.uk
www.edinburghtriumph.co.uk

If you no longer wish to receive any marketing information from us you can opt-out at any time by doing the following:

• • Click and follow the "unsubscribe" link at the bottom of one of our emails
  • write to us at – 36 Peffermill Road, Edinburgh EH16 5LL.
  • email us at – office@twowheels.co.uk
  • Phone us on – 0131 667 7305

What personal information do we collect?

Information we may collect about you includes your name, date of birth, address, contact details (including email and phone numbers), vehicle details, purchase history and data collected as part of any finance application or payment.

Several different methods by which we may collect your personal information include:

• Information collected through forms completed both in our dealerships or on our Website.
• A copy of your driving licence when you test drive one of our vehicles.
• When you enquire or purchase goods/services we collect personal information to respond to your enquiry and process your purchase.
• Information of transactions you have processed with us including services and purchases of vehicles and other goods.
• CCTV footage of yourself on our premises.
• Information contained in and records of communication between us including emails, text messages, letters and recorded phone calls.
• Records of your visits to our website, including, but not limited to, traffic data, location data, IP address and the resources that you access.
• Your marketing preferences
• We also gather information to enable third parties to carry our credit reference checks on you (if you are purchasing a vehicle on finance) and we will have and process information about the result of those checks to complete your purchase
• We will collect information relevant to the insurance products that we sell that are provided by third parties

If you provide us with another person's personal information, you must ensure beforehand that you have their agreement to do so and that they are aware of the ways in which we use personal information as set out within the Privacy Policy.
We may need to collect additional information in order to complete specific types of enquiries and transactions. For example:

• We need to collect driving licence details when you use our training school or want to ride one of our motorcycles
• We need to collect credit or debit card information and/or other payment information for telephone orders
• We need to collect personal financial information if you are applying for finance
• We need to collect and record a proof of identity if you order a number plate

Such additional information will only be collected in order to complete these transactions and will not be used for other purposes without your consent.

Processing personal information

We use your personal information in relation to our business activities. In particular, we may use your personal information in the following ways:

• to maintain our relationship with you as a customer
• to assist in the processing of purchases
• to communicate with you regarding purchases and enquiries
• for record keeping, internal reporting and analysis
• to notify you about changes to our products and services
• to monitor the quality of our products and services
• to investigate any complaint you make
• to customise various aspects of our websites
• to communicate safety related information regarding any previous purchases or the motorcycles which you own
• to send out marketing information based on our goods and services

Our lawful basis for processing personal data

At Two Wheels (Edinburgh) Ltd we may lawfully process your personal data under one of three options:

• Art. 6 (1) (a) Consent: In circumstances where you have provided us with a freely given, informed and specific choice to allow Two Wheels (Edinburgh) Ltd to process your data, consent will be the lawful basis under which we process your data.
• Art. 6 (1) (b) Contract: If you have entered or are in the process of entering into a contract with Two Wheels (Edinburgh) Ltd, your personal data may be processed if it is necessary for performance of the contract or is in order to take steps at your request prior to entering into a contract.
• Art. 6 (1) (f) Legitimate interest: If you have completed or negotiated a sale with Two Wheels (Edinburgh) Ltd, you may have your personal data processed for the purposes of the legitimate interests pursued by Two Wheels (Edinburgh) Ltd or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.
• To balance your fundamental rights and freedoms with Two Wheels (Edinburgh) Ltd's commercial interests, you will be informed that you may receive marketing communications for similar products and services at the point enquiry or purchase and will be given the ability to opt-out of further processing at any subsequent point in the relationship by contracting us at office@twowheels.co.uk. You may also call one of Two Wheels (Edinburgh) Ltd's dealerships.

When do we share personal information with third parties?

• Two Wheels (Edinburgh) Ltd will never sell your personal information to third parties
• We will only pass on your information for third parties for marketing purposes if you have consented to this
• We will ask for your consent to pass your personal information on to third parties if it is necessary to complete a specific type of transaction or enquiry. For example: to register a new motorcycle your details have to be passed to the DVLA, to register a Datatag kit fitment we have to pass your details on to Datatag, to book a driving test we have to pass your details onto the DVSA
• If you sign-up to our email newsletter your information will be passed to Creativity Sells Ltd to administer this

Our Website

Our website is powered by Creativity Sells Limited, our third party web services provider. Creativity Sells Ltd is committed to ensuring that data is processed in accordance with applicable data privacy laws, and is kept secure. Creativity Sells Ltd uses CompuWeb Communications Services Limited as its website hosting provider. All data processed by Creativity Sells Ltd is stored on CompuWeb Communications Services Limited's web servers in the UK.

When someone visits our website, Creativity Sells Ltd collects standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site and where you leave). These are stored against unique ids (which are strings of numbers). Creativity Sells Ltd collects this information for the legitimate business purpose of monitoring the number of visitors to the various parts of the site, the general geographic location of visitors and engagement levels, which in turn enables it to make improvements to its websites and services, and provide business intelligence. This information is only processed in a way which does not identify anyone. It is kept indefinitely.

Creativity Sells Ltd also uses Google Analytics to collect standard internet log information and details of visitor behaviour patterns, which are stored against unique ids (i.e. strings of numbers). We collect this information for the legitimate business purpose of monitoring website traffic and engagement levels, which in turn enables us to make improvements to our website and the way we sell our products and services. This information is only processed in a way which does not identify anyone. It is kept indefinitely.

Cookies

This website only uses cookies to help us make the experience on the site better. Cookies are small files which are sent back and forth with web pages which can be used to identify that you have previously visited a site, or to store small bits of information locally with you. If you want to know more about what cookies are and how to control them, AboutCookies.org is a great resource, or read on to see what we use cookies for:

Website Order Information Privacy and Security

We DO NOT handle your card transactions and we DO NOT store any card details whatsoever. All payments made via our online shop are handled by trusted GDPR compliant payment gateways, such as Sage Pay or PayPal.
If you have any questions, please feel free to call or email us for assistance.

Customer Newsletter

If you choose to join our company newsletter via our website, we will use your consented 'opt in' data to distribute our newsletter. If for any reason you desire NOT to continue to receive our newsletter, you can easily unsubscribe or request to have your email address removed from our active list of newsletter recipients. All data processed by Creativity Sells Ltd is stored on CompuWeb Communications Services Limited's web servers in the UK. Creativity Sells Ltd's marketing automisation platform is called 'eSendy, which uses Amazon Web Services, Inc. as its email delivery platform.

We may use a third party provider to communicate with our opted in newsletter subscribers. If we use Creativity Sells Ltd to send our email newsletters, Creativity Sells Ltd's Privacy Policy regarding email contact with you is as follows:

Thanks for reading this. This policy explains, as briefly as we can how we use your contact details for email updates and your privacy information and rights. Creativity Sells Limited has a separate privacy policy in relation to use of its website. Your key questions answered are:

• What information do you collect about me?
  Your name or email username and your email address.
• How will you use the information you collect about me?
  To send you email updates on behalf of the website owner.
• Will you share any of the information you collect about me?
  We act as a third party processor for the website owner. We therefore provide you with email updates on their instructions and will not share your information with anyone else.
• If you did not obtain my data directly from me, what additional rights do I have?
  We have obtained your data from the website owner, whose details can be found on the contact page of this website.
• Will my data be transferred outside of the UK and, if so, what safeguards are in place?
  Your data will not be transferred outside of the UK.
• How is my data stored?
  In order to prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.
• How long is my data kept for?
  If you unsubscribe from our email updates we make minimum details to ensure that we abide by any wish not to be contacted. In order to ensure legal or regulatory compliance, such lists may be kept indefinitely. You may however unsubscribe at any stage. We act as a third party data processor for the data controller and we maintain data for as long as we have a contract in place with the website owner. For further information on their retention policy please contact the website owner, whose details can be found on the contact page of this website.
• What are my rights?
  With regard to email marketing you may opt-out or unsubscribe at any stage.
  
  Additionally you can apply for a copy of the data which we have stored at any time by contacting the privacy officer, Creativity Sells Limited, Tapton Park Innovation Centre, Brimington Road, Chesterfield, Derbyshire S41 0TZ or by emailing gdpr@dealerwebs.co.uk or by telephoning 01246 541933. We will comply with any current data legislation by adopting reasonable methods of checking your identity and providing you with such data as you are legally entitled to within appropriate timescales. Please note that in relation to email marketing we only retain minimal data in any event.
  
  Additionally you have the right to correct incorrect data at any stage and to receive transparent information about how your data is collected and stored and you have the right to mandatory information on data protection legislation.
  
  If you have any queries or concerns, these should be sent to our privacy officer at the above contact address. You can also contact the information commissioner on 0303 123 1113 and more information can be obtained from www.Ico.Org.Uk/concerns.

Updated May 24th 2018